Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"d389a17bf4874f1530efd651e9fde4fae0897a12_lout","branding":{"id":"23","key":"req","name":"Customer support portal","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/25","theme":{"headerBGColor":"#f6f6f6","headerLinkColor":"#292929","headerLinkHoverColor":"#006f7d","headerLinkHoverBGColor":"#006f7d","headerBadgeColor":"#006f7d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Поиск","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"uk-UA":{"helpCenterTitle":"Пошук","sharedPortalName":"Центр підтримки","localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":".","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#f7f7fd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2818a6ac-ffb9-48a5-acc3-593a7b99233c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MWNiOGM5Mi1iZDYxLTQ0MWEtODFhYy0yMmM0OTYwMGM2NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4MThhNmFjLWZmYjktNDhhNS1hY2MzLTU5M2E3Yjk5MjMzYyI6WyJyZWFkIl19LCJleHAiOjE3NjgyNTYxMDIsIm5iZiI6MTc2ODI1NTUwMn0.xSjn9vq-wsGQNtlQqWKSbp78-B-tRdF10vnFHhmTzsM&client=91cb8c92-bd61-441a-81ac-22c49600c661&height=300&mode=fit","bannerMediaApiFileId":"2818a6ac-ffb9-48a5-acc3-593a7b99233c","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0074e0","topBarTextColor":"#f7f7fd","hasTopBarBeenSplit":true},"portal":{"id":"23","key":"req","projectId":10053,"serviceDeskId":23,"name":"Customer support portal","description":"<p>Welcome! You can raise a request if you have some issues with enaminestore.com and enamine.net websites</p>","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"467","name":"Availability of Compounds","descriptionHtml":"","callToAction":"Availability of Compounds","introHtml":"<p>Compound is not available or wasn’t found at Enaminestore.com</p>","icon":10498,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[325],"key":""},{"id":"331","name":"Delivery","descriptionHtml":"","callToAction":"Delivery","introHtml":"<p>Questions about the delivery and tracking.</p>","icon":10496,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[326],"key":""},{"id":"528","name":"Integrations","descriptionHtml":"","callToAction":"Integrations","introHtml":"<p>Questions access to API, Livelink integration or Punchout capabilities.</p>","icon":10672,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[327],"key":""},{"id":"330","name":"Orders","descriptionHtml":"","callToAction":"Orders","introHtml":"<p>Issues with placing an order or checking out.</p>","icon":10481,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[328],"key":""},{"id":"321","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10671,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[330],"key":""},{"id":"333","name":"Payment","descriptionHtml":"","callToAction":"Payment","introHtml":"<p>Questions about the payment process and possible issues while checking out.</p>","icon":10484,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[329],"key":""},{"id":"332","name":"Quality Issues","descriptionHtml":"","callToAction":"Quality Issues","introHtml":"<p>Details if you have an issue with the delivered compounds.</p>","icon":10503,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[324],"key":""},{"id":"1295","name":"Real.enamine.net","descriptionHtml":"","callToAction":"Real.enamine.net","introHtml":"<p>Issues with REAL Explorer search portal</p>","icon":10511,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[312],"key":""},{"id":"334","name":"Your Account","descriptionHtml":"","callToAction":"Your Account","introHtml":"<p>Issues and questions regarding your account, password reset etc.</p>","icon":10493,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[323],"key":""},{"id":"322","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10649,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""}],"reqGroups":[{"id":323,"name":"Your Account"},{"id":324,"name":"Quality Issues"},{"id":325,"name":"Availability of Compounds"},{"id":326,"name":"Delivery"},{"id":327,"name":"Integrations"},{"id":328,"name":"Orders"},{"id":329,"name":"Payment"},{"id":312,"name":"Real.enamine.net"},{"id":330,"name":"Other questions"}],"orderMapping":{"325":[467],"326":[331],"317":[331],"327":[528],"318":[330],"81":[330],"328":[330],"314":[333],"329":[333],"324":[332],"312":[1295],"323":[334],"321":[321],"330":[321]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"93fd1829-3782-3b0f-a500-e7289932be80","appLinkName":"System Confluence","appLinkUrl":"https://enamine.atlassian.net/wiki","spaceKey":"REQ","spaceName":"Support enaminestore.com","spaceUrl":"https://enamine.atlassian.net/wiki/spaces/REQ","isServer":false},"labels":[],"projectKey":"REQ","serviceDeskId":23,"kbLinkDomainURLs":["https://enamine.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"REQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MWNiOGM5Mi1iZDYxLTQ0MWEtODFhYy0yMmM0OTYwMGM2NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNTY3MDIsIm5iZiI6MTc2ODI1NTUwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.U4rbVMJCcaEX8-mXqrG7EjqzpYfSyt88tLy8SfMeJjs","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"91cb8c92-bd61-441a-81ac-22c49600c661","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":334,"projectId":10053,"issueType":{"id":"10061","name":"Support"},"form":{"name":"Your Account","descriptionHtml":"","callToAction":"Your Account","intro":"<p>Issues and questions regarding your account, password reset etc.</p>","instructions":"","icon":10493,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10251","fieldConfigId":"10416","label":"Website","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10523","label":"new.enaminestore.com","selected":false,"children":[]},{"value":"10524","label":"enaminestore.com","selected":false,"children":[]},{"value":"10767","label":"enamine.net","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10189","fieldConfigId":"10350","label":"Customer Company","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (Upload any relevant file, screenshot, or photo).","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/23/create/334","requestValidateBaseUrl":"/servicedesk/customer/portal/23/validate/334","calendarParams":{"firstDay":0,"date":"2026-01-13T00:05:02+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MWNiOGM5Mi1iZDYxLTQ0MWEtODFhYy0yMmM0OTYwMGM2NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjgyNTY3MDIsIm5iZiI6MTc2ODI1NTUwMiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.U4rbVMJCcaEX8-mXqrG7EjqzpYfSyt88tLy8SfMeJjs","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"91cb8c92-bd61-441a-81ac-22c49600c661","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}