{"xsrfToken":"799ee52e7a5b3b0bffb23f393055886c3993a1fe_lout","branding":{"id":"23","key":"req","name":"Customer support portal","portalBaseUrl":"/servicedesk/customer/portal/23","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/23/25","theme":{"headerBGColor":"#f6f6f6","headerLinkColor":"#292929","headerLinkHoverColor":"#006f7d","headerLinkHoverBGColor":"#006f7d","headerBadgeColor":"#006f7d"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":".","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Поиск","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"helpCenterTitle":".","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#f7f7fd","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2818a6ac-ffb9-48a5-acc3-593a7b99233c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MWNiOGM5Mi1iZDYxLTQ0MWEtODFhYy0yMmM0OTYwMGM2NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI4MThhNmFjLWZmYjktNDhhNS1hY2MzLTU5M2E3Yjk5MjMzYyI6WyJyZWFkIl19LCJleHAiOjE3NTE0NzMyMDQsIm5iZiI6MTc1MTQ3MjYwNH0.1n--bCjq3587jBK3dRz2uy0T0FGcEDn5VnFX1LQjqxQ&client=91cb8c92-bd61-441a-81ac-22c49600c661&height=300&mode=fit","bannerMediaApiFileId":"2818a6ac-ffb9-48a5-acc3-593a7b99233c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"23","key":"req","projectId":10053,"serviceDeskId":23,"name":"Customer support portal","description":"<p>Welcome! You can raise a request if you have some issues with enaminestore.com and enamine.net websites</p>","portalBaseUrl":"/servicedesk/customer/portal/23","reqTypes":[{"id":"467","name":"Availability of Compounds","descriptionHtml":"","callToAction":"Availability of Compounds","introHtml":"<p>Compound is not available or wasn’t found at Enaminestore.com</p>","icon":10498,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[325],"key":""},{"id":"331","name":"Delivery","descriptionHtml":"","callToAction":"Delivery","introHtml":"<p>Questions about the delivery and tracking.</p>","icon":10496,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10496","groups":[326],"key":""},{"id":"528","name":"Integrations","descriptionHtml":"","callToAction":"Integrations","introHtml":"<p>Questions access to API, Livelink integration or Punchout capabilities.</p>","icon":10672,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10672","groups":[327],"key":""},{"id":"330","name":"Orders","descriptionHtml":"","callToAction":"Orders","introHtml":"<p>Issues with placing an order or checking out.</p>","icon":10481,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[328],"key":""},{"id":"321","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10671,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10671","groups":[330],"key":""},{"id":"333","name":"Payment","descriptionHtml":"","callToAction":"Payment","introHtml":"<p>Questions about the payment process and possible issues while checking out.</p>","icon":10484,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10484","groups":[329],"key":""},{"id":"332","name":"Quality Issues","descriptionHtml":"","callToAction":"Quality Issues","introHtml":"<p>Details if you have an issue with the delivered compounds.</p>","icon":10503,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10503","groups":[324],"key":""},{"id":"1295","name":"Real.enamine.net","descriptionHtml":"","callToAction":"Real.enamine.net","introHtml":"<p>Issues with REAL Explorer search portal</p>","icon":10511,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[312],"key":""},{"id":"334","name":"Your Account","descriptionHtml":"","callToAction":"Your Account","introHtml":"<p>Issues and questions regarding your account, password reset etc.</p>","icon":10493,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[323],"key":""},{"id":"322","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10649,"iconUrl":"https://enamine.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10649","groups":[],"key":""}],"reqGroups":[{"id":323,"name":"Your Account"},{"id":324,"name":"Quality Issues"},{"id":325,"name":"Availability of Compounds"},{"id":326,"name":"Delivery"},{"id":327,"name":"Integrations"},{"id":328,"name":"Orders"},{"id":329,"name":"Payment"},{"id":312,"name":"Real.enamine.net"},{"id":330,"name":"Other questions"}],"orderMapping":{"325":[467],"326":[331],"317":[331],"327":[528],"318":[330],"81":[330],"328":[330],"314":[333],"329":[333],"324":[332],"312":[1295],"323":[334],"321":[321],"330":[321]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"93fd1829-3782-3b0f-a500-e7289932be80","appLinkName":"System Confluence","appLinkUrl":"https://enamine.atlassian.net/wiki","spaceKey":"REQ","spaceName":"Support enaminestore.com","spaceUrl":"https://enamine.atlassian.net/wiki/spaces/REQ","isServer":false},"labels":[],"projectKey":"REQ","serviceDeskId":23,"kbLinkDomainURLs":["https://enamine.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":23,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"REQ","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5MWNiOGM5Mi1iZDYxLTQ0MWEtODFhYy0yMmM0OTYwMGM2NjEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA1MyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE0NzM4MDQsIm5iZiI6MTc1MTQ3MjYwNH0.ipTvtq2ivnEm2HkfC5ppr1gFPYkUPsaoVey4xPMpsbY","targetCollection":"upload-project-10053","endpointUrl":"https://api.media.atlassian.com","clientId":"91cb8c92-bd61-441a-81ac-22c49600c661","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://enamine.atlassian.net/wiki","kbLinkDomainURLs":["https://enamine.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}